Refund Policy

We cook to order, so refunds work differently than at a shop. This policy covers direct orders placed with Vinya Garden by WhatsApp. Orders placed through PickMe Food or Uber Eats are covered by those platforms' own refund processes, in their apps.

If something is wrong with your order

If an item is missing, incorrect, or arrives in a state it should not — spilled, cold when it should be hot, or otherwise not the dish we would serve — message us on WhatsApp at +94 77 762 7024 within 24 hours, with a photo where possible. We will do one of the following, your choice where practical:

• send the correct or missing item out on the next rider, at no charge; or
• refund the affected item; or
• credit the affected amount against your next order.

How refunds are paid

Refunds are made to the payment method you used. Card payments made through PayHere are reversed to your card; PayHere refunds typically take 3–14 working days to appear depending on your bank. Bank transfer payments are refunded by transfer to the sending account, normally within 3 working days.

Cancellations

Orders cancelled before payment cost nothing. Once payment is made and cooking has started, the order cannot be cancelled — the food is already yours. If a rider genuinely cannot reach your address, we refund the order in full.

What this policy does not cover

Taste preferences (a dish being spicier or milder than you hoped), delays caused by incorrect addresses or unreachable phones, and orders left with someone at your address at your instruction.

Every claim is read by a person, not a bot. Talk to us — we would rather fix it than argue about it. WhatsApp +94 77 762 7024.